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The eMPF Platform

Learn more about the eMPF Platform.

About the eMPF Platform

The eMPF Platform aims to reshape MPF scheme administrative models by standardising, streamlining and automating existing administrative processes. It is built and operated by the eMPF Platform Company Limited, a wholly owned subsidiary of the Mandatory Provident Fund Schemes Authority (MPFA).

The eMPF Platform onboarding schedule

The eMPF Platform began its operations in June 2024. It is built for scheme members, employers and self-employed persons to manage their MPF online, such as enrolling in MPF schemes, making MPF contributions, consolidating MPF accounts, managing investment portfolios, reviewing investment performance and more, securely and efficiently on a digital platform.

The MPF schemes joined the eMPF Platform one by one in ascending order of the value of MPF assets under management by the MPF trustees. The HSBC Mandatory Provident Fund – SuperTrust Plus joined the eMPF Platform on 29 January 2026, as one of the last batch of MPF schemes onboarded.

Please visit the eMPF Platform website for more details and FAQs related to the eMPF Platform and its onboarding schedule.

Important dates on transitional operation arrangement

The HSBC Mandatory Provident Fund – SuperTrust Plus (the "SuperTrust Plus") was onboarded to the eMPF Platform on 29 January 2026.

Please note the following:

  • Instruction processing cut-off date: where Members and Participating Employers wish to have his/her/its instructions processed before the Onboarding Date, valid instructions using the original channels (and in the case of contribution instructions, with cleared funds) must reach us as Trustee and/or HSBC, as the Administrator of the SuperTrust Plus, by the respective cut-off dates.

  • Dealings in the units of the Constituent Funds: dealings in the units of the Constituent Funds were suspended from 16 to 28 January 2026 to facilitate the SuperTrust Plus' onboarding to the eMPF Platform.

  • Hotline service hours: to provide timely support for HSBC MPF employers and members transferring to the eMPF Platform on 29 January 2026, we are extending the service hours of our HSBC MPF member hotline (+852 3128 0128) and HSBC MPF employer hotline (+852 2583 8033) as follows:

    Extended Hotline Hours:

    Only applicable to the following specified dates: Mondays to Sundays 8:30am to 10:00pm

    -27 January to 1 February 2026

    -5 February to 10 February 2026

  • Discontinuation of PO Box 73770: Our original postal address at PO Box 73770, Kowloon Central Post Office will be discontinued on 28 March 2026. Thereafter, please submit your MPF instructions directly to the eMPF Platform at PO Box 98929, Tsim Sha Tsui Post Office. You may also submit your instruction to the eMPF Platform via email: forms@support.empf.org.hk, fax: 3197 2988, by logging on to the eMPF Portal, or by using drop-in box in the eMPF Service Centres.

eMPF introductory webinars

Learn more about the eMPF Platform and how it can help you, as an employer, to manage MPF for your employees more efficiently in a webinar.
Including Employee Members, Members who are self-employed persons, Flexi-Contribution Account Holders, TVC Account Holders and personal account holders. Find out more about the eMPF Platform and how you, as a member, can manage your own MPF more independently in a webinar.

eMPF information and documents

eMPF transitional operation arrangement 

Cut-off dates for instructions submitted via paper submission[@empf-toa-1], [@empf-toa-4]

  • Withdrawal and claim of accrued benefits[@empf-toa-3]: 6 January 2026
  • Transfer-out of Members (including Employee Members and self-employed persons) and Participating Employers: 6 January 2026
  • Termination (including cessation of employment, cessation of self-employment and termination of MPF account): 13 January 2026

Cut-off dates for instructions submitted via both paper submission and other channels[@empf-toa-1], [@empf-toa-4]

Other channels include HSBC Personal Internet Banking (PIB), HSBC Business Internet Banking (BIB), HSBC HK Mobile Banking app, HSBC HK Business Express Mobile app, and the Interactive Voice Response System (IVRS).

  • Contribution: 12 January 2026
  • Transfer-in: 13 January 2026
  • Fund switching (including exit DIS)[@empf-toa-2]: 13 January 2026
  • Change of investment choice[@empf-toa-2]: 13 January 2026
  • Register for eStatement: 13 January 2026 (not applicable for paper submission)
  • Participating Employer / Member (including Employee Member and self-employed person) enrolment (including transfer-in by Participating Employer or self-employed person): 13 January 2026
  • Change of details relating to Members (including Employee Members and self-employed persons) and Participating Employers: 13 January 2026
  • De-risking (DIS): 15 January 2026

eMPF introductory webinars for employers 

eMPF introductory webinars for members 

Important notes for HSBC MPF customers

When was HSBC MPF onboarded to the eMPF Platform?  

When should I register with the eMPF Platform?  

What will happen to administrative instructions submitted during the onboarding period?  

What should I pay attention to during the onboarding for the eMPF Platform?  

I am a passport holder with HSBC MPF account(s), and I have registered for the e-Statement/eAdvice service. Can I receive notices through electronic means after the onboarding of HSBC MPF to eMPF? 

Need help?

For the eMPF Platform details

For more information on the eMPF Platform, latest onboarding schedule, FAQs and other updates, please visit the eMPF Platform official website or contact the eMPF Platform Customer Service Hotline 183 2622.

Contact us

For more information on HSBC MPF, please contact our 24-hour hotline. But if you need to speak to a specialist, we're available between 8:30am and 7:30pm from Monday to Friday; and between 8:30am and 1:00pm on Saturdays, except on public holidays.

HSBC MPF employer hotline:

+852 2583 8033

HSBC MPF member hotline:

+852 3128 0128

Note: To provide timely support for HSBC MPF employers and members transferring to the eMPF Platform on 29 January 2026, we are extending the service hours of our HSBC MPF member hotline and HSBC MPF employer hotline as follows:

Extended Hotline Hours:

Only applicable to the following specified dates: Mondays to Sundays 8:30am to 10:00pm 

  • 27 January to 1 February 2026
  • 5 February to 10 February 2026

Notes