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Privacy and Security
HSBC's Privacy Principles

Our business has been built on trust between our customers and ourselves. To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles:

  1. We only collect personal information that we believe to be relevant and required to understand your financial needs and to conduct our business.
  2. We use your personal information to provide you with better customer services and products.
  3. We may pass your personal information to other HSBC Group companies or agents, as permitted by law.
  4. We will not disclose your personal information to any external organisation unless we have your consent or are required by law or have previously informed you.
  5. We may be required from time to time to disclose your personal information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.
  6. We aim to keep your personal information on our records accurate and up-to-date.
  7. We maintain strict security systems designed to prevent unauthorised access to your personal information by anyone, including our staff.
  8. All HSBC Group companies, all our staff and all third parties with permitted access to your information are specifically required to observe our confidentiality obligations.

By maintaining our commitment to these principles, we at HSBC will ensure that we respect the inherent trust that you place in us.

Your Privacy Matters to Us
This section provides specific details of how we treat any personal information you might wish to provide us when you visit this site.

Data Security
  • Security is our top priority. HSBC Broking Services (Asia) Limited ("HCBS") will strive at all times to ensure that your personal data will be protected against unauthorised or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data.
  • The secure area of our website supports the use of Secure Socket Layer (SSL) protocol and 128-encryption technology- an industry standard for encryption over the Internet to protect data. When you provide sensitive information such as credit card details, it will be automatically converted into codes before being securely dispatched over the Internet.
  • Our web servers are protected behind "firewalls" and our systems are monitored to prevent any unauthorised access. We will not send personal information to you by ordinary email. As the security of ordinary email cannot be guaranteed, you should only send email to us using the secure email facility on our website.

All practical steps will be taken to ensure that personal data will not be kept longer than necessary and that we will comply with all statutory and regulatory requirements in the Hong Kong Special Administrative Region concerning the retention of personally identifiable information.

Security Assurance
  • Both you and HCBS play an important role in protecting against online fraud. You should be careful that your account details including your Customer ID and/or Password are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorised use of it. Do not share your Customer ID and/or password or allow access or use of it by others. We endeavor to put in place high standards of security to protect your interests. If, in the unlikely event, unauthorised transactions have been conducted through your account through no fraud, fault or negligence on your part, we will see that you are covered for your direct loss up to the full amount of the unauthorised transaction.
  • You should safeguard your unique Customer ID and Password by keeping it secret and confidential. Never write them down or share these details with anyone. HCBS will never ask you for your Internet Banking Password, in order to ensure that you are the only person who knows this information. When choosing your unique Customer ID and Password for the first time, do not create it using easily identifiable information such as your birthday, telephone number or a recognisable part of your name. If you think your Customer ID and/or password has been disclosed to a third party, is lost or stolen and unauthorised transactions may have been conducted, you are responsible to inform us immediately.
Collection of Personal Information
  • Use of "cookies" Your visit to this site may be recorded for analysis on the number of visitors to the site and general usage patterns. Some of this information will be gathered through the use of "cookies". Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site. Should you wish to disable these cookies you may do so by changing the setting on your browser. However, you will be unable to enter certain part(s) of our website, including nettrader@hsbc.com.hk.
  • If we do ask you to provide personal information, we will always specify the purpose for which such personal information is collected and ensure that it is only used for the purpose specified at the time of collection
Notice relating to the Personal Data (Privacy) Ordinance ("Notice")*
  1. From time to time, it is necessary for individuals to supply the relevant HSBC Broking Companies with data in connection with the opening or continuation of accounts, or in the establishment, continuation or provision of investment, dealing or related services or products or compliance with any laws, guidelines or requests issued by regulatory or other authorities.
  2. Failure to supply such data may result in the relevant HSBC Broking Companies being unable to open or continue accounts or establish, continue or provide investment, dealing or related services or products.
  3. It is also the case that data are collected from (i) customers in the ordinary course of the continuation of our relationship (for example, when customers open the account, deposit money, or apply for credit), (ii) a person acting on behalf of the individual whose data are provided, and (iii) other sources (for example, information obtained from credit reference agencies). Data may also be generated or combined with other information available to the relevant HSBC Broking Companies or any member of the HSBC Group ("HSBC Group" means HSBC Holdings plc, its affiliates, subsidiaries, associated entities and any of their branches and offices (together or individually) and "member of the HSBC Group" has the same meaning).
  4. The purposes for which data may be used are as follows:
    1. considering applications for products and services and the daily operation of products, services and credit facilities provided to customers;
    2. conducting identity checks and credit checks (including without limitation upon an application for consumer credit and upon periodic or special reviews of the credit which normally will take place one or more times each year);
    3. creating and maintaining the relevant HSBC Broking Companies' credit and risk related models;
    4. assisting other financial institutions to conduct credit checks and collect debts;
    5. ensuring ongoing credit worthiness of customers;
    6. designing investment, dealing or related services or products for customers' use;
    7. marketing investment, dealing or related services or products and other subjects as described in (f) below;
    8. determining the amount of indebtedness owed to or by customers;
    9. collecting of amounts outstanding from customers and those providing security for customers' obligations;
    10. supporting any statements made in any documents in connection with the services of the relevant HSBC Broking Companies;
    11. meeting obligations, requirements or arrangements, whether compulsory or voluntary, of the relevant HSBC Broking Companies or any member of the HSBC Group to comply with, or in connection with:
      1. any law, regulation, judgment, court order, voluntary code, sanctions regime, within or outside the Hong Kong Special Administrative Region ("Hong Kong") existing currently and in the future ("Laws") (eg the Inland Revenue Ordinance and its provisions including those concerning automatic exchange of financial account information);
      2. any guidelines, guidance or requests given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers within or outside Hong Kong existing currently and in the future (eg guidelines, guidance or requests given or issued by the Inland Revenue Department including those concerning automatic exchange of financial account information) and any international guidance, internal policies or procedures;
      3. any present or future contractual or other commitment with local or foreign legal, regulatory, judicial, administrative, public or law enforcement body, or governmental, tax, revenue, monetary, securities or futures exchange, court, central bank or other authorities, or self-regulatory or industry bodies or associations of financial service providers or any of their agents with jurisdiction over all or any part of the HSBC Group (together the "Authorities" and each an "Authority") that is assumed by, imposed on or applicable to the relevant HSBC Broking Companies or any member of the HSBC Group; or
      4. any agreement or treaty between Authorities;
    12. complying with any obligations, requirements, policies, procedures, measures or arrangements for sharing data and information within the HSBC Group and/or any other use of data and information in accordance with any programmes for compliance with sanctions or prevention or detection of money laundering, terrorist financing or other unlawful activities;
    13. conducting any action to meet obligations of the relevant HSBC Broking Companies or any member of the HSBC Group to comply with Laws or international guidance or regulatory requests relating to or in connection with the detection, investigation and prevention of money laundering, terrorist financing, bribery, corruption, tax evasion, fraud, evasion of economic or trade sanctions and/or any acts or attempts to circumvent or violate any Laws relating to these matters;
    14. meeting any obligations of the relevant HSBC Broking Companies or any member of the HSBC Group to comply with any demand or request from the Authorities;
    15. enabling an actual or proposed assignee of the relevant HSBC Broking Companies, or participant or sub-participant of the relevant HSBC Broking Companies' rights in respect of the customer to evaluate the transaction intended to be the subject of the assignment, participation or sub-participation; and
    16. purposes relating thereto.
  5. Data held by the relevant HSBC Broking Companies or a member of the HSBC Group relating to an individual will be kept confidential but the relevant HSBC Broking Companies or a member of the HSBC Group may provide such information to the following parties (whether within or outside Hong Kong) for the purposes set out in paragraph (d):
    1. any agents, contractors, sub-contractors, service providers or associates of the HSBC Group (including their employees, directors, officers, agents, contractors, service providers, and professional advisers);
    2. any third party service provider who provides administrative, telecommunications, computer, payment or securities clearing or other services to the relevant HSBC Broking Companies in connection with the operation of its business (including their employees, directors and officers);
    3. any Authorities;
    4. any person under a duty of confidentiality to the relevant HSBC Broking Companies including a member of the HSBC Group which has undertaken to keep such information confidential;
    5. the drawee bank providing a copy of a paid cheque (which may contain information about the payee) to the drawer;
    6. any person or institution with which you have or propose to have dealings;
    7. any persons acting on behalf of an individual whose data are provided, payment recipients, beneficiaries, account nominees, intermediary, correspondent and agent banks, clearing houses, clearing or settlement systems, market counterparties, upstream withholding agents, swap or trade repositories, stock exchanges, companies in which the customer has an interest in securities (where such securities are held by the relevant HSBC Broking Companies or any member of the HSBC Group) or a person making any payment into the customer's account;
    8. credit reference agencies, and, in the event of default, to debt collection agencies;
    9. any person to whom the relevant HSBC Broking Companies or any member of the HSBC Group is under an obligation or required or expected to make disclosure for the purposes set out in, or in connection with, paragraph (d)(xi), (d)(xii), (d)(xiii) or (d)(xiv);
    10. any actual or proposed assignee of the relevant HSBC Broking Companies or participant or sub-participant or transferee of the relevant HSBC Broking Companies' rights in respect of the customer; and
      1. any member of the HSBC Group;
      2. third party financial institutions, insurers, securities and investment services providers;
      3. third party reward, loyalty, co-branding and privileges programme providers;
      4. co-branding partners of the relevant HSBC Broking Companies or any member of the HSBC Group (the names of such co-branding partners will be provided during the application process for the relevant services and products, as the case may be);
      5. charitable or non-profit making organisations; and
      6. external service providers (including but not limited to mailing houses, telecommunication companies, telemarketing and direct sales agents, call centres, data processing companies and information technology companies) that the relevant HSBC Broking Companies engages for the purposes set out in paragraph (d)(vii).

    Such information may be transferred to a place outside Hong Kong.

    In connection with paragraph (viii) above, before the right referred to in (g)(v) below may be exercised, (I) in the event of any default in payment, unless the amount in default is fully repaid or written off (otherwise than due to a bankruptcy order) before the expiry of 60 days as measured by the relevant HSBC Broking Companies from the date such default occurred, the customer is liable to have his account repayment data retained by the credit reference agency at least until the expiry of five years from the date of final settlement of the amount in default and (II) in the event of any amount being written off due to a bankruptcy order being made against the customer, the customer is liable to have his account repayment data retained by the credit reference agency, regardless of whether the account repayment data reveal any material default, until the expiry of five years from the date of final settlement of the amount in default or the expiry of five years from the date of discharge from a bankruptcy as notified by the customer with evidence to the credit reference agency, whichever is earlier. Account repayment data include amount last due, amount of payment made during the last reporting period, remaining available credit or outstanding balance and default data (being amount past due and number of days past due, date of settlement of amount past due, and date of final settlement of amount in material default (if any)). Material default is a default in payment for a period in excess of 60 days.

  6. Use of Data in Direct Marketing

    The relevant HSBC Broking Companies intends to use a customer's data in direct marketing and the relevant HSBC Broking Companies requires the customer's consent (which includes an indication of no objection) for that purpose. In this connection, please note that:

    1. the name, contact details, products and other service portfolio information, transaction pattern and behaviour, financial background and demographic data of a customer held by the relevant HSBC Broking Companies from time to time may be used by the relevant HSBC Broking Companies in direct marketing;
    2. the following classes of services, products and subjects may be marketed:
      1. financial, insurance, credit card, banking and related services and products;
      2. reward, loyalty, co-branding or privileges programmes and related services and products;
      3. services and products offered by the relevant HSBC Broking Companies' co-branding partners (the names of such co-branding partners will be provided during the application for the relevant services and products, as the case may be); and
      4. donations and contributions for charitable and/or non-profit making purposes;
    3. the above services, products and subjects may be provided by or (in the case of donations and contributions) solicited by the relevant HSBC Broking Companies and/or:
      1. any member of the HSBC Group;
      2. third party financial institutions, insurers, credit card companies, securities and investment services providers;
      3. third party reward, loyalty, co-branding or privileges programme providers;
      4. co-branding partners of the relevant HSBC Broking Companies and the HSBC Group (the names of such co-branding partners will be provided during the application of the relevant services and products, as the case may be); and
      5. charitable or non-profit making organisations;
    4. in addition to marketing the above services, products and subjects itself, the relevant HSBC Broking Companies also intends to provide the data described in paragraph (f)(i) above to all or any of the persons described in paragraph (f)(iii) above for use by them in marketing those services, products and subjects, and the relevant HSBC Broking Companies requires the customer's written consent (which includes an indication of no objection) for that purpose;
    5. the relevant HSBC Broking Companies may receive money or other property in return for providing the data to the other persons in paragraph (f)(iii) above and, when requesting the customer's consent or no objection as described in paragraph (f)(iv) above, the relevant HSBC Broking Companies will inform the customer if it will receive any money or other property in return for providing the data to the other persons.
    6. If a customer does not wish the relevant HSBC Broking Companies to use or provide to other persons his data for use in direct marketing as described above, the customer may exercise his opt-out right by notifying the relevant HSBC Broking Companies.

  7. Under and in accordance with the terms of the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) ("PDPO") and the Code of Practice on Consumer Credit Data approved and issued under the PDPO, any individual has the right:
    1. to check whether the relevant HSBC Broking Companies hold data about him and have access to such data;
    2. to require the relevant HSBC Broking Companies to correct any data relating to him which is inaccurate;
    3. to ascertain the relevant HSBC Broking Companies' policies and practices in relation to data and to be informed of the kind of personal data held by the relevant HSBC Broking Companies;
    4. in relation to consumer credit, to be informed on request which items of data are routinely disclosed to credit reference agencies or debt collection agencies, and be provided with further information to enable the making of an access and correction request to the relevant credit reference agency or debt collection agency; and
    5. upon satisfactory termination of the credit by full repayment and on condition that there has been, within five years immediately before such termination, no material default under the credit as determined by the relevant HSBC Broking Companies, to instruct the relevant HSBC Broking Companies to make a request to the relevant credit reference agency to delete from its database any account data relating to the terminated credit.
  8. In accordance with the terms of the PDPO, the relevant HSBC Broking Companies have the right to charge a reasonable fee for the processing of any data access request.
  9. The person to whom requests for access to data, exercise of opt-out right, correction of data or information regarding policies and practices and kinds of data held are to be addressed as follows:

    The Data Protection Officer
    Level 25, HSBC Main Building
    1 Queen's Road Central
    Hong Kong
    Telephone : (852) 2521 1661
     Facsimile : (852) 3409 2752

  10. The relevant HSBC Broking Companies may have obtained a credit report on the customer from a credit reference agency in considering any application for credit. In the event the customer wishes to access the credit report, the relevant HSBC Broking Companies will advise the contact details of the relevant credit reference agency.
  11. Nothing in this Notice shall limit the rights of customers under the PDPO.

Please click HERE to view the full texts of the Notice.

You may be subject to an earlier version of this Notice (known as Circular to Customers relating to the Personal Data (Privacy) Ordinance) if you have not consented to subsequent changes to the earlier notice. Please click HERE to view the full texts of the earlier version [G/08(DEC12)].



IMPORTANT: By accessing this web site and any of its pages you are agreeing to the terms set out above.
All products and information in this website relating to securities are provided by its subsidiary, HSBC Broking Securities (Asia) Limited, a corporation licensed by the Securities and Futures Commission of Hong Kong SAR to carry on business in Type 1 (Dealing in Securities) of the regulated activities. All products and information in this website relating to futures are provided by its subsidiary, HSBC Broking Futures (Asia) Limited, a corporation licensed by the Securities and Futures Commission of Hong Kong SAR to carry on business in Type 2 (Dealing in Futures Contracts) of the regulated activities. All products and information in this website relating to leveraged foreign exchange are provided by its subsidiary, HSBC Broking Forex (Asia) Limited, a corporation licensed by the Securities and Futures Commission of Hong Kong SAR to carry on business in Type 3 (Leveraged Foreign Exchange Trading) of the regulated activities.

This service is intended for the exclusive use of the clients of HSBC Broking Securities (Asia) Limited, HSBC Broking Futures (Asia) Limited and HSBC Broking Forex (Asia) Limited. This service is not provided for the use of residents of countries where HSBC Broking Securities (Asia) Limited, HSBC Broking Futures (Asia) Limited and HSBC Broking Forex (Asia) Limited is not a registered broker-dealer, including but not limited to the United States, United Kingdom, Canada and Japan.

In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.